Terms & Conditions
All repairs of Laptop / Desktop / Monitor(LCD & LED) are warranted for 90 days from the date of Closed Call.
Warranty applies only to those items which were found defective and repaired, it does not apply to products in which no defect was found and returned as is or merely recalibrated.
Full payment is strictly due on the collection of your Device. Your device will not be returned to you until full payment is received
On-site services and response times are subject to the following conditions:
(Considering the Covid situation we are offering repair at our workshop only with pickup and drop services.)
After booking confirmation our executive will call you regarding the issues with your device, then your device will be picked up.
At the time of pickup, our executive will give you a pickup receipt.
Once your device is received at our workshop you will be notified regarding the same.
The repair process includes the following steps:-
1. Diagnosis Process (Your device will be diagnosed same day to identify the exact issue)
2. Pricing Discussion (You will be informed about the repair cost)
3. Repair Process (Repair will be done within 48 hours, depending upon the issue type)
4. Delivery Process (You will be notified once repair work is done & your device will be delivered to you)
The warranty is valid only for the specific device repaired and the original customer.
It is not transferable across devices or if the device is sold or handed over to another individual.
In case of water damage, you can’t claim the warranty.
In case the old part of your device is not handed over, the warranty will be reduced to 45 days.
When our executive visits your place to collect the device and at that time if you cancel the service request then you will have to pay ₹299 as visiting charges.
Frequently Asked Questions?
Our friendly staff is always happy to answer any of your questions, however first, why not a look through here to see if your question has been answered before.
How long will it take to get my computer back?
It depends on the issue (and how busy we are) but most repairs are done within 48 to 72 hours and sometimes even sooner! Advanced hardware repairs or repairs that require custom ordered parts can take longer depending on the severity of the issue. We take pride in having extremely fast turn-around and in many cases we have fixed our customers computers on the spot for them. All or our repairs are done “in house” to ensure the fastest turnaround time possible.
How much do you charge to look at my computer and tell me what's wrong with it ?
If you bring in your computer to our shop, our basic diagnosis is FREE! We set up your computer in front of you and our medics assess your issues on the spot as best we can. In some cases we would have you drop off your computer and we will call you with a diagnosis.
If your issue does not fit under our free basic diagnosis you will be notified and we will do our best to give you an upfront cost of the diagnostic fee.
Do you service Macs?
Yes, we work on Mac Laptops and Desktops for both hardware and software issues. We can even make Macs and PC’s work together in your network.
Do you make house calls?
We can dispatch our medics to your home or business to fix any problems you may have. We just request you schedule an appointment as far in advance as possible.
I accidentally deleted some important files, is there anyway to get them back?
Yes, in many cases we can recover deleted data in house, and if we can’t we can refer you to a data recovery specialist. If you are in this predicament, we recommend you stop using the computer immediately. The more you use the computer after you deleted the files the more difficult it becomes and less likely we can achieve the results you desire. Again, stop using the computer immediately and bring it to us for your best chances of recovery.
Do you have parts for sale?
Lapyclinic isn’t a retail store in the typical sense of the word, but we do stock a lot of parts that are needed for most of the repairs we do. This is to reduce waiting time for our repair jobs. If you are in need of a part, give us a call or stop in, we might just have what you’re looking for!
If I need my job completed right away, is that possible?
The computers that come into our operating room are worked on in a “first come first serve” basis. If your issue requires immediate attention we offer Emergency Rush Service for an additional fee. This services lets you “cut the line” and we work to fix you computer immediately.
I'm not exactly sure what is wrong with my computer, can you still help me if I can't explain the issue?
Sure! When you bring in your computer to our office, we set it up right in front of you and go over all of the issues we can see. This way you can describe the problems you are having with the computer in the best way possible.